Cyber Attack

On 3 June, Synnovis, a pathology laboratory which processes blood tests on behalf of a number of NHS organisations, primarily in South East London, was the victim of a cyber attack.

For the latest updates on this, please see this dedicated NHS England website.

The site also includes FAQs for members of the public.

An incident helpline is also available on 0345 8778967

Further information on the Synnovis cyber attack.

NHS organisations across London continue to work in partnership to manage patient care following the ransomware cyber-attack on Synnovis earlier this week.
Guy’s and St Thomas’ NHS Foundation Trust, King’s College Hospital NHS Foundation Trust and South London and Maudsley NHS Foundation Trust remain in a critical incident, while Oxleas NHS Foundation Trust, Lewisham and Greenwich NHS Trust, Bromley Healthcare, and primary care services in South East London continue to be impacted.

NHS staff are working around the clock to minimise disruption to patient care following the ransomware cyber-attack on Synnovis.

Unfortunately, some operations and procedures continue to be postponed, the majority of routine pathology tests have been postponed in primary care services in South East London.

Synnovis has informed us that a significant number of tests undertaken since 3 June have been cancelled. We apologise for any inconvenience and uncertainty caused by this. We will contact you if your test has been cancelled and needs repeating. Please note, however, that if your test is non-urgent or routine, all phlebotomy appointments for clinics which feed into Synnovis services have been postponed until the end of June. We will provide a further update as soon as one is available.

We apologise to all those who have been impacted and staff will work hard to rearrange appointments and treatments as quickly as possible.

Urgent and emergency services are available as usual so patients should access services in the normal way by dialling 999 in an emergency and otherwise use NHS 111 through the NHS App, online or on the phone.

If you have not heard from your healthcare provider, please attend appointments as normal as services including outpatients and community services are mostly running as usual, including cervical screening.

Published: Jun 27, 2024