Appointments

How To Book An Appointment

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Pharmacy & Self-Care

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.

Did you know your pharmacist can help you care for short-term, common and minor illnesses? 

The following lists some of the short-term, common, minor illnesses and conditions that can be easily treated with self-care products or over-the counter medication and with help and support from your local pharmacy. 

  • Conjunctivitis
  • Mild Dry Skin
  • Dandruff
  • Mild Irritant Dermatitis
  • Diarrhoea (Adults)
  • Minor Pain, discomfort and fever (e.g aches and sprains, headache, period pain, back pain)
  • Dry Eyes / Sore Tired Eyes
  • Oral Hygiene
  • Indigestion / Heartburn
  • Ringworm / Athletes Foot
  • Infrequent Constipation
  • Travel Sickness 
  • Mild to Moderate Hay Fever
  • Vitamins, Mineral and Probiotics
  • Mild Acne 

Self-care products and over-the-counter medication are available to purchase from shops and pharmacies. Ask your pharmacist about local schemes to access these medications without a prescription. 

Your pharmacist will provide you with free and confidential advice and tell you when you need to seek further medical attention if your condition is more serious.

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Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local Pharmacy

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Pharmacist Appointments

Bookable in advance telephone consultation or face to face appointment for medication advice and/reviews available on Mondays & Thursdays

Prebookable up to 4-6 weeks in advance.

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Book a Routine or Same Day Appointments with a GP or Nurse

We will offer a mix of pre-bookable face to face & telephone appointments (routine and same day) appointments.

You can see the doctors or nurses for appointments Monday - Friday 9.00am – 1.00pm and 4.00pm – 6.00pm

Routine appointments can be booked up to 4 – 6 weeks in advance. The same day appointments cannot be booked in advance and will be released at 8:00am every day.

Morning and Afternoon Appointments with a GP

  • face to face appointments (book in advance/routine)
  • face to face appointments (same day for acute problems)
  • telephone appointments (book in advance/routine)
  • telephone appointments (same day for acute problems)

Nurse appointments

  • Treatment room appointments, e.g. for dressings and injections bookable in advance
  • Monitoring and treatment of long term conditions (diabetes, asthma, blood pressure etc) prebookable up to 4-6 weeks in advance.

Ways to book:

  1. Download the NHS App
  2. Book via Patient Access
  3. In Person
  4. Telephone Reception between 8.00am and 6.30pm on 0207 7404720

The phone lines are busy around 8.00am and for non-urgent queries please ring later.

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Extended Access Service

Our practice is a part of Improving Health Limited and are also able to offer you additional GP and nurse appointments

We can also book telephone and face-to-face consultations at evenings and weekends through the Extended Access GP/Nurse Service at the Tessa Jowell Centre located in the grounds of the former Dulwich Hospital.

We have additional clinicians working at our GP extended access service, within of social prescriber, mental health practitioner, physiotherapist, and health and well-being coach.

Please speak to the GP first to book your appointment.

FIND OUT MORE ABOUT THE SERVICE

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Physician Associate Appointments

Same day telephone consultation or face to face appointment for medication advice and/reviews available on Mondays & Thursdays

Call 0207 7404720 on the day to book your appointment from 0800am.

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Minor Eye Condition Scheme

You do not need to see a GP about many eye conditions.

You can book directly to have a free assessment with a local optometrist through the Minor Eye Condition Scheme.

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Urgent but NOT life-threatening

If you become unwell and need to see a doctor urgently:

  • You can phone the surgery on 0207 7404720 to either speak to a doctor.
  • We will not be able to guarantee that you see your usual doctor but we will try to ensure you see one of the doctors or our nurse team (if appropriate) that day.
  • You can also come in person and arrange an appointment.
  • You may be able to see one of our doctors or be slotted in during the surgery but you need to be aware that you may need to wait till the end of surgery to be seen.

Please note that although the surgery remains open all day, our doctors and nurses are not in the building throughout the whole day.

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Life Threatening - Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening

Text Reminder Service

You can now register to receive information by text message on your phone regarding appointments and health care. 

If you wish to register for this messaging service please fill out the consent form.

New Data Protection Regulations from May 2018 (GDPR)

Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.

If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you would like to opt out of any future contact via text messaging, then please complete the form and indicate in the marked section.

Patients Running Late

As a result of patients failing to turn up to an appointment on time and the impact it has on other patients, whether a patient running late is seen will be at the discretion of the clinician.

As a general rule, the following applies:

  • Up to 10 minutes late – you will be seen but their appointment will be shortened.
  • 10 and 20 minutes late - The receptionist will check with the patient whether their problem needs to be dealt with today. If it does, patient will be clearly informed to wait until end of surgery or any slot that becomes available in between. Patient will be told to be prepared to wait or given the option to rebook another appointment.
  • 20 minutes or more late - you may not be seen. It is at the discretion of the doctor and dependent on the doctor’s availability. The receptionists will check with the patient whether their problem needs to be dealt with today.